Terms of service
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE OR PLACING AN ORDER. THEY DESCRIBE YOUR RIGHTS AND RESPONSIBILITIES AND INCLUDE DISCLAIMERS AND LIMITATIONS OF LIABILITY. BY USING THIS WEBSITE OR PLACING AN ORDER, YOU AGREE TO THESE TERMS.
1. Overview and Acceptance
This website, getlotti.com (the "Site"), is operated by Lotti Health LLC ("Lotti," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Site and your purchase of any products offered through it (together, the "Services").
By visiting the Site, creating an account, or placing an order, you agree to be bound by these Terms and by the following policies, each of which is incorporated into these Terms by reference:
In the event of a conflict between these Terms and a policy incorporated by reference, the policy governs with respect to its subject matter.
If you do not agree to these Terms, do not use the Site or purchase our products.
2. Eligibility
You must be at least 18 years old to use the Services or make a purchase. By using the Services, you represent that you are at least 18 and legally able to enter into a binding contract. Our products are sold for personal and household use only and may not be purchased for resale, distribution, or commercial export without our prior written consent.
3. Health and FDA Disclaimer
If you have a medical emergency, call your doctor or dial 911 immediately.
Our products are dietary supplements. The statements made on this Site and on our product labels and packaging have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Nothing on this Site is medical advice, and no interaction with Lotti creates a doctor-patient relationship. Content on this Site is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or another qualified healthcare provider before starting any supplement, especially if you are taking prescription medication, are pregnant or nursing, are anticipating surgery, or have any medical condition. Never disregard professional medical advice or delay seeking it because of something you read on this Site.
Individual results vary. Testimonials and reviews reflect individual experiences and are not a guarantee of any particular result.
4. Products and Accuracy of Information
We work to describe our products, ingredients, and pricing as accurately as possible. However, we do not warrant that product descriptions, images, or other content on the Site are error-free, complete, or current. Product packaging may differ from what is depicted on the Site. Colors may display differently depending on your device. We reserve the right to correct errors, update information, discontinue products, and limit quantities at any time. If a product you receive is materially not as described, your remedy is set out in our Refund Policy.
5. Orders
Your order is an offer to purchase. All orders are subject to acceptance by us, and we may refuse or cancel any order at our sole discretion, including in cases of suspected fraud, resale intent, or pricing errors. Acceptance occurs, and the contract of sale is formed, when we send your order confirmation email. If we cancel or modify an order, we will attempt to notify you using the contact details provided at checkout, and any amounts charged for a cancelled order will be refunded in full.
6. Pricing, Billing, and Taxes
Prices, promotions, and product availability are subject to change without notice. The price charged is the price in effect at the time you place your order, as stated in your order confirmation. Posted prices do not include taxes or shipping, which are calculated and displayed at checkout before you pay. You agree to provide current, complete, and accurate payment and account information, and you represent that you are authorized to use the payment method provided and that the charges you incur will be honored.
If we discover a pricing error after your payment has been processed and cancel the affected order as a result, we will refund the full amount charged.
7. Subscriptions and Automatic Renewal
Some of our products can be purchased on an automatically renewing subscription. If you choose a subscription, your payment method will be charged automatically at the price and frequency of your selected plan, as disclosed at checkout before you complete your purchase, until you cancel.
You can cancel at any time through your account portal or by emailing support@getlotti.com. To avoid a charge for an upcoming renewal, cancel at least 48 hours before your next scheduled renewal date. Full details, including how to skip, pause, or delay shipments, are in our Subscription & Cancellation Policy, which forms part of these Terms.
8. Shipping; Title and Risk of Loss
Shipping terms, delivery estimates, and our approach to lost or damaged packages are set out in our Shipping Policy, which forms part of these Terms. Delivery dates are good-faith estimates, not guarantees. Title to products passes to you upon delivery. If a package is confirmed lost in transit, we will provide a replacement or a refund as described in our Shipping Policy; this is your exclusive remedy for non-delivery.
9. Returns and Refunds
Our money-back guarantee and refund procedures are set out in our Refund Policy, which forms part of these Terms. That guarantee is in addition to, and does not limit, any rights you have under applicable law.
10. Accounts and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use. You may not transfer or sell your account. We may suspend or terminate accounts that violate these Terms.
11. Intellectual Property
The Site and its contents, including trademarks, logos, text, graphics, images, product names, and the design and arrangement thereof, are the property of Lotti Health LLC or its licensors and are protected by United States and international intellectual property laws. You may use the Site for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, or otherwise exploit any content from the Site without our prior written consent. All rights not expressly granted are reserved.
12. Reviews, Comments, and Other Submissions
If you submit reviews, comments, photos, suggestions, or other content ("Submissions"), you grant Lotti a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, and display those Submissions in any medium, including for marketing. You represent that you own your Submissions, that they are accurate and reflect your genuine experience, and that you have disclosed any compensation or incentive you received in connection with them. We may, but are not obligated to, monitor, edit, or remove Submissions at our discretion. We are not responsible for Submissions posted by you or others.
13. Communications and Text Message Consent
By providing your contact information, you agree that we may communicate with you about your orders, your account, and our products by email and, where you have opted in, by text message. Message and data rates may apply. Consent to marketing text messages is not a condition of purchase. You can unsubscribe from marketing emails via the link in any email and from text messages by replying STOP. Reply HELP for help. Our collection and use of your information is governed by our Privacy Policy.
14. Prohibited Uses
You may use the Services only for lawful purposes. You may not use the Services to: violate any law or regulation; infringe the intellectual property or other rights of any party; transmit false or misleading information; harass or harm any person; upload viruses or malicious code; scrape, crawl, or harvest data or personal information; interfere with the security or operation of the Services; or impersonate any person or entity. We may suspend or terminate your access for violations of this section.
15. Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED BY LOTTI, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. NOTHING IN THIS SECTION LIMITS THE COMMITMENTS WE EXPRESSLY MAKE IN OUR REFUND POLICY.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, LOTTI AND ITS OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOSS OF DATA, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR ANY PRODUCT. IN NO EVENT WILL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO LOTTI IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, IN WHICH CASE THEY APPLY TO THE MAXIMUM EXTENT PERMITTED.
17. Dispute Resolution
Most concerns can be resolved quickly by our support team. If you have a dispute with Lotti, you agree to first contact us at support@getlotti.com with a description of the issue and give us 30 days to work with you toward an informal resolution before pursuing any formal proceeding.
18. Governing Law and Venue
These Terms and any dispute arising out of them are governed by the laws of the State of Wyoming, without regard to conflict of law principles. Any legal proceedings will be brought exclusively in the state or federal courts located in Wyoming, and you consent to their jurisdiction, except where applicable law gives you the right to proceed elsewhere.
19. Indemnification
You agree to indemnify, defend, and hold harmless Lotti and its officers, employees, agents, and service providers from any claims, damages, liabilities, and expenses, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your misuse of the Services.
20. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, epidemics, carrier disruptions, or failures of suppliers or telecommunications. Our obligations resume when the event has passed.
21. Termination
We may suspend or terminate your access to the Services at any time for violation of these Terms. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law, will survive.
22. Severability; Waiver; Entire Agreement; Assignment
If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of it. These Terms, together with the policies incorporated by reference and your order confirmation, constitute the entire agreement between you and Lotti regarding the Services. You may not assign these Terms without our written consent; we may assign them without restriction.
23. Changes to These Terms
We may update these Terms from time to time by posting the revised version on this page and updating the date below. Material changes will be communicated in accordance with applicable law. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
24. Accessibility
Lotti is committed to making our Site accessible to everyone. If you have difficulty accessing any part of the Site, email us at support@getlotti.com with "Accessibility" in the subject line and we will work to provide the information or assistance you need.
25. Contact Information
Questions about these Terms can be sent to:
Store name: Getlotti
Company name: Lotti Health LLC
Registration Number: 2026-002035983
Address: 5830 E 2nd St, Ste 7000 #37546
Casper, WY 82609
United States
Email: support@getlotti.com
Support hours: Monday to Friday, 9:00 AM to 5:00 PM MT
Response time: within 1 to 2 business days
Last Updated: July 2026