Refund policy

At lotti, we keep our guarantee simple. The promise you see in our marketing is the same promise written here, word for word. No waiting windows, no return shipping, no fine print that takes back what the headline gave you.

Our Money-Back Guarantee

We stand behind The Daily GLP-1 Companion with a full money-back guarantee on your first order. The length of your guarantee depends on what you purchased:

• Single purchase or monthly subscription: 30 days from the date of delivery
• Three-month plan: 90 days from the date of delivery

If you are not satisfied for any reason within your guarantee window, contact us and we will refund the full purchase price of your first order. You do not need to return the product. You do not need to wait a minimum number of days before requesting a refund. You do not need to give a reason, although we always appreciate hearing why, because it helps us improve.

Eligibility

• The guarantee applies to your first order only. It must be the first order you have placed with lotti.
• The guarantee applies to both one-time purchases and subscription orders. Starting a subscription does not reduce or void your guarantee on that first order.
• The guarantee ends when a second order is processed, whether you placed it yourself or your subscription renewed into a second shipment. If you are unsure about the product, we recommend pausing or cancelling your subscription before your renewal date while you decide.
• The guarantee applies to orders placed directly through getlotti.com. Purchases made through other retailers or platforms are covered by the policies of those sellers.
• Limit of one refund per customer under this guarantee.
• We reserve the right to deny refund requests in cases of suspected fraud or abuse of this policy.

How to Request a Refund

Email us at support@getlotti.com with:

• Your full name
• Your order number
• The email address used for the purchase

That is all we need. Our team will confirm your refund within 3 to 5 business days of receiving your request.

Refund Processing

Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need an additional 2 to 5 business days to post the refund to your statement.

If more than 10 business days have passed since your refund was approved and you have not received it, check your statement once more, then contact your bank or card issuer, as posting can take extra time on their end. If you still do not see it after that, email us at support@getlotti.com and we will investigate.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us at support@getlotti.com with your order number, a photo of the issue, and a short description. We will send a replacement at no cost or issue a full refund, whichever you prefer.

This applies to every order, not just your first, and is separate from the guarantee window. You never have to wait to report a problem with your shipment.

Refunds and Your Subscription

Requesting a refund does not cancel your subscription, and cancelling your subscription does not trigger a refund. These are two separate actions.

If you want to stop future shipments, cancel your subscription through your account portal at any time. See our Subscription & Cancellation Policy for details. If you want your money back on an eligible first order, follow the refund steps above. If you want both, do both, and we will handle each promptly.

Non-Refundable Items

Because our products are consumable dietary supplements, we cannot accept physical returns of opened or unopened products for resale, which is exactly why our guarantee does not require you to send anything back. Gift cards and final-sale items are not eligible for refunds.

Chargebacks

If something went wrong with your order, please contact us before opening a dispute with your bank. In almost every case we can resolve the issue faster than a chargeback process can, and this policy is designed so that you never need one.

Contact Us

Questions about this policy? 
Email: support@getlotti.com

Contact Information

Last Updated: July 2026