Shipping policy

We process fast and we tell you the truth about timing. The estimates below are the ones we actually hit, not the ones that look best on a page. Here is everything you need to know about how your order gets to you.

Order Processing

All orders are processed within 1 business day. Orders placed on weekends or holidays are processed the next business day. Processing means your order is picked, packed, and handed to the carrier; it is the step before shipping time begins.

United States Shipping

Delivery within the United States takes 5 to 7 business days after processing. From order to doorstep, most US customers receive their package within 6 to 8 business days.

International Shipping*

International delivery takes 6 to 9 business days after processing. Depending on your country, local customs processing may add time beyond our carrier's control.
Any customs duties, import taxes, or fees charged by your country are the responsibility of the customer and are not included in our prices or shipping charges.

*International shipping is not yet available. We are working on it and expect it to go live soon. Want to know the moment it does? Email support@getlotti.com and we will let you know when we ship to your country.

Shipping Costs

Shipping costs are calculated and shown at checkout before you pay. [Subscriptions ship free. / Orders over $X ship free.]

Delivery Estimates

All delivery times are estimates, not guarantees. Carriers occasionally run into delays from weather, peak season volume, or events outside anyone's control. During major holiday periods, allow a few extra days. If your order is taking meaningfully longer than the estimate, contact us and we will look into it, because an estimate should still mean something.

Tracking Your Order

As soon as your order ships, you will receive an email with your tracking number so you can follow your package the whole way. Tracking can take 24 to 48 hours to show its first scan after the label is created.

Shipping Address

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped. If a package is returned to us or lost because the address provided was incomplete or incorrect, we can reship it, but the cost of reshipment is the responsibility of the customer.

If you spot an address mistake right after ordering, email support@getlotti.com immediately. If your order has not yet been processed, we will correct it.

Lost, Stolen, or Delayed Packages

If your tracking has not updated for 7 days, or your package is marked delivered but you cannot find it, email us at support@getlotti.com with your order number. For packages marked delivered, first check with neighbors and household members and allow 24 hours, as carriers sometimes scan early.

If a package is genuinely lost in transit, we will make it right with a replacement or a refund. You paid for a product, not for a tracking number.

Damaged in Transit

If your order arrives damaged, email us at support@getlotti.com with your order number and a photo. We will send a replacement at no cost. Full details are in our Refund Policy.

Contact Us

Questions about your shipment? Email support@getlotti.com and we will be happy to help.

Contact Information

Last Updated: July 2026