Cancellation policy

Subscriptions should be easy to start and just as easy to stop. This page explains exactly how your lotti subscription works, what you will be charged and when, and every way to change or cancel it. No retention tricks, no phone calls required, no hidden steps.

How Your Subscription Works

When you subscribe to The Daily GLP-1 Companion, you choose a delivery plan at checkout:

• Monthly plan: billed and shipped every 30 days
• Three-month plan: billed and shipped every 90 days

Your subscription renews automatically at the frequency of your plan until you cancel. By placing a subscription order, you authorize us to charge your payment method at each renewal. Prices shown do not include applicable taxes, which are calculated at checkout.

Renewal Reminders

We email you before every renewal, ahead of the charge, so a shipment never takes you by surprise. That reminder includes your renewal date, the amount, and a direct link to your account portal where you can skip, delay, or cancel before the order processes.

How to Cancel

You can cancel at any time, and cancelling is as easy as subscribing was:

• Self-service (fastest): Log in to your account portal, select your subscription, and choose Cancel. It takes about a minute and no one will call you.
• By email: Prefer to have us handle it? Email support@getlotti.com from the address on your account and we will cancel it for you, confirmed in writing.

To avoid being charged for an upcoming order, cancel at least 48 hours before your next scheduled renewal date. You can find that date in your account portal and in every renewal reminder email.

If a renewal has already processed by the time you cancel, that order will still ship, and your cancellation applies to all future orders. Whether a processed order is eligible for a refund is governed by our Refund Policy.

Skip, Pause, or Delay

Cancelling is not your only option. From the same account portal you can also:

• Skip your next shipment if you have enough on hand
• Delay your next renewal date to match your routine
• Pause your subscription and pick it back up whenever you are ready

None of these affect your pricing or your place as a subscriber.

Introductory and Promotional Pricing

If you subscribed with an introductory or promotional price, that discount applies to the order or period stated in the offer. After that, your subscription renews at the standard plan price shown above. We state this clearly in the offer itself and in your order confirmation, because a discount should never be a trap.

Price Changes

If we ever change the standard price of your plan, we will notify you by email in advance of your next renewal. You can cancel before the new price takes effect if you do not want to continue.

Cancellation and Refunds Are Separate

Cancelling your subscription stops future orders, but it does not automatically refund past ones. Requesting a refund does not automatically cancel your subscription. If you want both, do both. Eligible first orders are covered by our money-back guarantee, described in full in our Refund Policy.

Failed Payments

If a renewal payment fails, we will notify you and retry the charge. If payment cannot be completed, we will pause your subscription rather than let attempts pile up. You can update your payment method at any time in your account portal.

Contact Us

Questions about your subscription? Email support@getlotti.com and we will help, whether that means managing your plan or cancelling it.

Contact Information

Last Updated: July 2026